Refund policy
Return & Replacement Policy
At h2O Heal, we aim to ensure customer satisfaction.
1. Return Window
You may request a replacement within 7 days of delivery.
2. Eligibility
Replacement is applicable only if:
- The product is damaged, defective, or incorrect
- The issue is reported within 7 days
- Proof (images/videos) is provided
3. Replacement Policy
- We offer replacement only (no refunds)
- Replacement will be processed after verification
4. Non-Eligible Cases
Replacement will not be accepted for:
- Used or damaged products due to misuse
- Requests made after 7 days
- Minor variations in appearance
5. Process
To request a replacement:
- Email us at h2ohealindia@gmail.com
- Share order details and issue proof
- Our team will respond within 24–48 hours